Total Quality Management: Concepts, Strategy and Implementation for Operational Excellence - Sunil Sharma - Books - SAGE Publications India Pvt Ltd - 9789351502814 - August 14, 2018
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Sunil Sharma
Total Quality Management: Concepts, Strategy and Implementation for Operational Excellence

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Must-have textbook that discusses total quality management (TQM) as a strategy rather than just a technique and provides a comprehensive overview of how TQM helps in attaining operational and business excellence, leading to customer satisfaction.

484 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released August 14, 2018
ISBN13 9789351502814
Publishers SAGE Publications India Pvt Ltd
Pages 484
Dimensions 240 × 183 × 32 mm   ·   857 g

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