Customer Service Pocketbook - Sean Mcmanus - Books - Management Pocketbooks - 9781906610555 - October 1, 2013
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Sean Mcmanus
Customer Service Pocketbook 2 Revised edition

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The new, 3rd edition of the Customer Service Pocketbook will be published in October 2013. The book is for everyone who contributes, directly or indirectly, to giving the customer excellent service. It has been fully revised to reflect the challenges of responding to customers' needs via a variety of different channels including social media.

112 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released October 1, 2013
ISBN13 9781906610555
Publishers Management Pocketbooks
Pages 112
Dimensions 180 × 109 × 6 mm   ·   114 g

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