Service Operations Management - Jonah C. Pardillo - Books - Arcler Education Inc - 9781774072899 - November 1, 2019
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Jonah C. Pardillo
Service Operations Management

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Provides an introduction to service operations management, customer experience and satisfaction. The book discusses improvements to service processes and networking and technology. Also discussed is performance management, strategic changes and their management, and innovations and their relationship to service development.

290 pages

Media Books     Book
Released November 1, 2019
ISBN13 9781774072899
Publishers Arcler Education Inc
Pages 225
Dimensions 155 × 229 × 11 mm   ·   342 g

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