Improving the Quality of Library Services for Students with Disabilities - Peter Hernon - Books - Bloomsbury Publishing Plc - 9781591583004 - December 1, 2005
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Peter Hernon
Improving the Quality of Library Services for Students with Disabilities

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Discusses the circumstances affecting services for the disabled, and provides two versions of a data collection instrument, loosely based on SERVQUAL, that individual institutions can modify to reflect their particular needs. This book aims to assist libraries and other service components of academic institutions to adopt a proactive position.

248 pages, 3 figures, 11 tables

Media Books     Paperback Book   (Book with soft cover and glued back)
Released December 1, 2005
ISBN13 9781591583004
Publishers Bloomsbury Publishing Plc
Pages 248
Dimensions 161 × 235 × 19 mm   ·   390 g
Language English  

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