The Call Center Handbook - Keith Dawson - Books - Taylor & Francis Ltd - 9781578200191 - March 30, 2007
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Keith Dawson
The Call Center Handbook 1st edition

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This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.

284 pages, black & white illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released March 30, 2007
ISBN13 9781578200191
Publishers Taylor & Francis Ltd
Pages 282
Dimensions 152 × 229 × 16 mm   ·   530 g
Language English  

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