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X-cellent Guest Service: What Every Hotel Should Know About Serving Generation X Will Maguire Cha
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X-cellent Guest Service: What Every Hotel Should Know About Serving Generation X
Will Maguire Cha
Ready or not, Generation X is fast becoming the dominant customer base for the hotel industry. Do you know the Gen X personality? Are you prepared for the Gen X quirks? This book covers the traits and travel preferences of Generation X. Learn what they look for when selecting a hotel, learn how to treat them, and learn what will bring them back to your hotel again and again.
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | November 14, 2007 |
| ISBN13 | 9781434815064 |
| Publishers | CreateSpace Independent Publishing Platf |
| Pages | 168 |
| Dimensions | 133 × 203 × 9 mm · 181 g |
| Language | English |
