Measuring the Performance of Public Services: Principles and Practice - Pidd, Michael (Lancaster University) - Books - Cambridge University Press - 9781107004658 - February 2, 2012
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Pidd, Michael (Lancaster University)
Measuring the Performance of Public Services: Principles and Practice

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Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations.

332 pages, 54 b/w illus. 20 tables

Media Books     Hardcover Book   (Book with hard spine and cover)
Released February 2, 2012
ISBN13 9781107004658
Publishers Cambridge University Press
Pages 332
Dimensions 180 × 253 × 20 mm   ·   757 g
Language English  

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