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Measuring Service Performance: Practical Research for Better Quality Ralf Lisch
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Measuring Service Performance: Practical Research for Better Quality
Ralf Lisch
In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about insufficient, inconsistent or bad service abound. Measuring Service Performance is an appeal for an appro
214 pages
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | June 24, 2024 |
| ISBN13 | 9781032836966 |
| Publishers | Taylor & Francis Ltd |
| Pages | 212 |
| Dimensions | 174 × 246 × 18 mm · 392 g |
| Language | English |
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