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On The Front Line Karen A. Shire-Stephen J. Frenkel-May Tam-Marek Ko
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On The Front Line
Karen A. Shire-Stephen J. Frenkel-May Tam-Marek Ko
The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...
320 pages, 29 tables, 6 charts/graphs
| Media | Books Book |
| Released | June 22, 1999 |
| ISBN13 | 9780801435874 |
| Publishers | Cornell University Press |
| Pages | 320 |
| Dimensions | 155 × 235 × 25 mm · 644 g |
