Customer Satisfaction Measurement for ISO 9000: 2000 - Bill Self - Books - Taylor & Francis Ltd - 9780750655132 - December 11, 2001
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Bill Self
Customer Satisfaction Measurement for ISO 9000: 2000 1st edition

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The ISO 9000 quality management standard requires that registered companies measure customer satisfaction. This book explains how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000.

160 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released December 11, 2001
ISBN13 9780750655132
Publishers Taylor & Francis Ltd
Pages 160
Dimensions 150 × 220 × 10 mm   ·   249 g
Language English  
Editor Hill, Nigel

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