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Customer Service Management in Africa: A Strategic and Operational Perspective 1st edition
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Customer Service Management in Africa: A Strategic and Operational Perspective
This book discusses the management and delivery of customer service under seven broad themes: 1) customer service as shared value; 2) customer service systems; 3) customer service strategy; 4) customer service structure; 5) customer service style; 6) customer service staff; 7) customer service skills.
340 pages, 15 Illustrations, black and white
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | May 20, 2020 |
| ISBN13 | 9780367143374 |
| Publishers | Taylor & Francis Ltd |
| Pages | 340 |
| Dimensions | 260 × 183 × 27 mm · 850 g |
| Language | English |
| Editor | Adeola, Ogechi |
| Editor | Amartey, Abednego |
| Editor | Hinson, Robert |
| Editor | Lituchy, Terri |
