Service Operations Management: Improving Service Delivery - Robert Johnston - Books - Pearson Education Limited - 9780273740483 - April 19, 2012
In case cover and title do not match, the title is correct

Robert Johnston
Service Operations Management: Improving Service Delivery 4th edition

Get an email once the item is available
Do you have a profile? Log in
Get notified about new Robert Johnston releases

Our customers say:

14-day return policy in accordance with European consumer protection law
Top ranking on Trustpilot
Add to your iMusic wish list

Not rated yet

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

488 pages, Illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released April 19, 2012
ISBN13 9780273740483
Publishers Pearson Education Limited
Pages 488
Dimensions 193 × 263 × 10 mm   ·   876 g
Language English  

More by Robert Johnston

Show all

More from the same publisher

See all of Robert Johnston ( e.g. Paperback Book , Hardcover Book and Book )