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Service Management: Operations, Strategy, Information Technology James A. Fitzsimmons 7 Revised edition
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Service Management: Operations, Strategy, Information Technology
James A. Fitzsimmons
Offers conceptual and applied coverage of the aspects of the management and operation of services. This title helps to develop students' skills in both strategic and operational issues pertaining to services. It also offers the information on Six-Sigma and RFID, as well as the developments in other industry topics.
560 pages
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | May 16, 2010 |
| ISBN13 | 9780073403359 |
| Publishers | McGraw-Hill Education - Europe |
| Pages | 560 |
| Dimensions | 150 × 220 × 20 mm · 870 g (Weight (estimated)) |
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