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Customer Service Skills for Success
Robert Lucas
Features how-to topics for the customer service professional. This title covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. It emphasises on dealing with customer service problems and how to handle conflicts and stress.
544 pages, Illustrations
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | March 16, 2009 |
| ISBN13 | 9780071277501 |
| Publishers | McGraw-Hill Education - Europe |
| Pages | 544 |
| Dimensions | 202 × 255 × 12 mm · 571 g |
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