Releases by Wirtz, Jochen (National University Of Singapore, Singapore)

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Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Services Marketing: People, Technology, Strategy (Paperback Book) [Ninth edition] (2021)
Paperback Book
Ninth edition
Services Marketing: People, Tech...
Wirtz, Jochen (National Universi...
Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Building A World Class Service Organization (Assessment Tool) - Winning In Service Markets Series (Paperback Book) (2017)
Paperback Book
Building A World Class Service O...
Wirtz, Jochen (National Universi...
Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Service Quality And Productivity Management - Winning In Service Markets Series (Paperback Book) (2017)
Paperback Book
Service Quality And Productivity...
Wirtz, Jochen (National Universi...
Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Designing Complaint Handling And Service Recovery Strategies - Winning In Service Markets Series (Paperback Book) (2017)
Paperback Book
Designing Complaint Handling And...
Wirtz, Jochen (National Universi...
Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Managing Customer Relationships And Building Loyalty - Winning In Service Markets Series (Paperback Book) (2017)
Paperback Book
Managing Customer Relationships ...
Wirtz, Jochen (National Universi...
Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Managing People For Service Advantage - Winning In Service Markets Series (Paperback Book) (2017)
Paperback Book
Managing People For Service Adva...
Wirtz, Jochen (National Universi...
Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Crafting The Service Environment - Winning In Service Markets Series (Paperback Book) (2017)
Paperback Book
Crafting The Service Environment...
Wirtz, Jochen (National Universi...
Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Balancing Capacity And Demand In Service Operations - Winning In Service Markets Series (Paperback Book) (2017)
Paperback Book
Balancing Capacity And Demand In...
Wirtz, Jochen (National Universi...
Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Designing Customer Service Processes - Winning In Service Markets Series (Paperback Book) (2017)
Paperback Book
Designing Customer Service Proce...
Wirtz, Jochen (National Universi...
Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Service Marketing Communications - Winning In Service Markets Series (Paperback Book) (2017)
Paperback Book
Service Marketing Communications...
Wirtz, Jochen (National Universi...
Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Pricing Services And Revenue Management - Winning In Service Markets Series (Paperback Book) (2017)
Paperback Book
Pricing Services And Revenue Man...
Wirtz, Jochen (National Universi...
Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Developing Service Products And Brands - Winning In Service Markets Series (Paperback Book) (2017)
Paperback Book
Developing Service Products And ...
Wirtz, Jochen (National Universi...
Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Positioning Services In Competitive Markets - Winning In Service Markets Series (Paperback Book) (2017)
Paperback Book
Positioning Services In Competit...
Wirtz, Jochen (National Universi...
Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Understanding Service Consumers - Winning In Service Markets Series (Paperback Book) (2017)
Paperback Book
Understanding Service Consumers ...
Wirtz, Jochen (National Universi...
Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Winning In Service Markets: Success Through People, Technology And Strategy (Hardcover Book) (2016)
Hardcover Book
Winning In Service Markets: Succ...
Wirtz, Jochen (National Universi...
Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Winning In Service Markets: Success Through People, Technology And Strategy (Paperback Book) (2016)
Paperback Book
Winning In Service Markets: Succ...
Wirtz, Jochen (National Universi...