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Releases by Wirtz, Jochen (National University Of Singapore, Singapore)

Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Services Marketing: People, Technology, Strategy (Paperback Book) [Ninth edition] (2021)

Services Marketing: People, Tech... (2021)

Wirtz, Jochen (National Universi...

Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Building A World Class Service Organization (Assessment Tool) - Winning In Service Markets Series (Paperback Book) (2017)

Building A World Class Service O... (2017)

Wirtz, Jochen (National Universi...

Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Service Quality And Productivity Management - Winning In Service Markets Series (Paperback Book) (2017)

Service Quality And Productivity... (2017)

Wirtz, Jochen (National Universi...

Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Designing Complaint Handling And Service Recovery Strategies - Winning In Service Markets Series (Paperback Book) (2017)

Designing Complaint Handling And... (2017)

Wirtz, Jochen (National Universi...

Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Managing Customer Relationships And Building Loyalty - Winning In Service Markets Series (Paperback Book) (2017)

Managing Customer Relationships ... (2017)

Wirtz, Jochen (National Universi...

Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Managing People For Service Advantage - Winning In Service Markets Series (Paperback Book) (2017)

Managing People For Service Adva... (2017)

Wirtz, Jochen (National Universi...

Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Crafting The Service Environment - Winning In Service Markets Series (Paperback Book) (2017)

Crafting The Service Environment... (2017)

Wirtz, Jochen (National Universi...

Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Balancing Capacity And Demand In Service Operations - Winning In Service Markets Series (Paperback Book) (2017)

Balancing Capacity And Demand In... (2017)

Wirtz, Jochen (National Universi...

Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Designing Customer Service Processes - Winning In Service Markets Series (Paperback Book) (2017)

Designing Customer Service Proce... (2017)

Wirtz, Jochen (National Universi...

Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Service Marketing Communications - Winning In Service Markets Series (Paperback Book) (2017)

Service Marketing Communications... (2017)

Wirtz, Jochen (National Universi...

Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Pricing Services And Revenue Management - Winning In Service Markets Series (Paperback Book) (2017)

Pricing Services And Revenue Man... (2017)

Wirtz, Jochen (National Universi...

Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Developing Service Products And Brands - Winning In Service Markets Series (Paperback Book) (2017)

Developing Service Products And ... (2017)

Wirtz, Jochen (National Universi...

Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Positioning Services In Competitive Markets - Winning In Service Markets Series (Paperback Book) (2017)

Positioning Services In Competit... (2017)

Wirtz, Jochen (National Universi...

Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Understanding Service Consumers - Winning In Service Markets Series (Paperback Book) (2017)

Understanding Service Consumers ... (2017)

Wirtz, Jochen (National Universi...

Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Winning In Service Markets: Success Through People, Technology And Strategy (Hardcover Book) (2016)

Winning In Service Markets: Succ... (2016)

Wirtz, Jochen (National Universi...

Cover for Wirtz, Jochen (National University Of Singapore, Singapore) · Winning In Service Markets: Success Through People, Technology And Strategy (Paperback Book) (2016)

Winning In Service Markets: Succ... (2016)

Wirtz, Jochen (National Universi...