Cracking the CSAT Code @ Call Centers - Dipankar Das - Books - Narosa Publishing House - 9788184876154 - July 31, 2018
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Dipankar Das
Cracking the CSAT Code @ Call Centers

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CRACKING THE CSAT CODE offers the BPO industry a solution to not only hold its ground, but grow again by delivering exceptionally good customer experience. It takes the reader through the range of BPO processes and how each step can be imbues with concern for the needs of the customer.

172 pages

Media Books     Hardcover Book   (Book with hard spine and cover)
Released July 31, 2018
ISBN13 9788184876154
Publishers Narosa Publishing House
Pages 172
Dimensions 239 × 165 × 18 mm   ·   410 g

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