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Smiling Down The Line
Bob Russell
Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.
352 pages, 2
| Media | Books Book |
| Released | September 12, 2009 |
| ISBN13 | 9781442609815 |
| Publishers | University of Toronto Press |
| Pages | 352 |
| Dimensions | 152 × 229 × 21 mm · 520 g |
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